Terms & Privacy

Order Acceptance

When we receive payment, your receipt of an electronic or other form of order confirmation signifies our acceptance of your order. Organek Living LLC (hereinafter Organek Living) attempts to only list products available for shipping. However, if we erroneously list an item for sale that is not currently shippable, we reserve the right to issue a full refund and cancel the order if we will not be able to ship quickly. In that circumstance, we may first consult with the customer before taking action.

Out-of-Stock Products

Organek Living attempts to only list products that are available for shipping. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. If we erroneously list an item for sale that is not currently shippable, we reserve the right to issue a full refund and cancel the order if we will not be able to ship quickly. In that circumstance, we may first consult with the customer before taking action.

Usually, products ship the same or next business day if ordered by 12:30PM PST . However, ultiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Credit Cards

We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Shipping

Shipping Time -- Usually, products ship the same or next business day if ordered by 12:30PM PST . However, sometimes it may take an extra business day. Orders are not processed or shipped on Saturday or Sunday, except for will-calls by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Organek Living or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Defective Products
We guarantee your satisfaction for 30 days. If you have any concerns or issues, please contact us by using the Contact Button or emailing us at [email protected]

Return Merchandise Authorization:
All returns require an RMA. We will provide a return address when we provide the RMA.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of refund details. When approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Most often we do not refund return shipping.

Exchanges (if applicable)
We only replace items if they are defective or damaged. In that case please contact us by using the Contact Button or emailing us at [email protected]

Taxes

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, address, phone number, and a password. In addition you provide credit card information to a third-party processor (such as PayPal) that DOES NOT SHARE the data with Organek Living. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Organek Living site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Organek Living site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of their respective owners. ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Organek Living signs them or not. We reserve the right to make changes to this site and these Conditions at any time.